Hey there @pinkcricket. It would help a lot to see exactly what you are trying to describe. Please reply with the URL of your website.
As far as clearing your cache, that is an operating system function, not a Square function. Here’s a helpful article that outlines how to do this on most devices.
@pinkcricket So since that link is on your dashboard. I can’t view it.
Anyway your terminology is very confusing. What do you mean by “the issue is on the mobile?” What is “the mobile” as opposed to the browser?
it would help a lot to see a video of what you are seeing. I’m just not connecting the dots based on your explanation at all, and I’ve been doing this for years. Post a link to a video?
Thank you. That helped. I went back and reviewed the conversation so far and realized that this is a problem with the online website editor. Honestly, this sounds like some sort of issue with the editor interface, and that it is probably not an issue that is going to affect the final published website. In order to test my theory, I’m going to request that you publish your website so that I can look at it. Don’t worry. You’ll be able to unpublish it again afterwards. Please publish the site (even if it is not quite completed) and let me know when you are finished.
Thanks. Now I need your relapse URL so I can look at it. Sorry I forgot to ask for that in my earlier post
Oops. Typo. I need your website URL. The domain name.
Sorry for the delays in responding. I’m visiting family this weekend.
Hey again. So, I went to your published website. When I click on your menu drop-down and select “Contact” it displays the screen asking for an email address on my iPhone 16. I do not need to scroll. See screen shot below.
This tells me that something is wrong on the device/browser where you are editing your website using Square Online. It is definitely not a problem with Square. I would recommend that you clear that device’s browser history and cookies and reboot your phone. Then try again. That should make it work. If it doesn’t, you may have to deal with tech support for your phone and/or browser. But I doubt that Square will be able to help you here since the website you published IS working.
I’m sorry that I can’t help you more, other than confirm that your website is working as intended, I think, so you don’t have to worry about that part. Your customers won’t be seeing any errors or issues, I don’t think.
This is wrong and what I am trying to point out. I have a full form I added and it is only appearing when I scroll with my finger as I mentioned. It is different than what you are seeing.
It should look like the screenshot I am attaching. Can you see it? If not how do I show you?
Understood. Ok, we have an editor/publisher issue and as a fellow sellers, I will not be able to access and see what you are seeing there. SO…… let’s do this. I’m going to send you a private message so we can set up a Zoom call together. There you can sign into your account and, hopefully, I can guide you through whatever steps are needed to resolve this. Be on the lookout for a private message. When you click your name in the upper fight-hand corner of the Community here, you’ll find this under Messages. There’s even a new message bubble there so you know you have a new message.
