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Discounted price not showing on item pages
I'm running a 40% off Boxing Day Sale, where I have applied the discount to all items in my online store, through the Discounts tab in Square Online. I have labelled the promotion "Boxing Day Sale".
The tag ""Boxing Day Sale" is showing on each item page, however the discounted price is not showing on the item page and only the full price is showing. The discount is applied when an item is added to bag and in the checkout section.
Not showing the discounted price on the item page is a serious deterrent. Am I doing something wrong? It seems strange that the sale price would not show on the item page?
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Hi there @Prim,
You've raised a great point here!
I can confirm that this is the expected behaviour for automatic discounts created from your Item Library. The discounted price will reflect once your customer has added the item to their cart, and either preview their cart, or proceed to the Checkout page. However, I agree that customers should have the ability to view discounted prices directly on the item page. I have flagged this feedback with our Square Online team.
While we're working on it, here are a couple of suggestions to boost visibility for the offered discount:
Pop-up or Banner: Consider adding a pop-up or banner to your site. This can be an eye-catching way to highlight the discounts and draw attention to them.
Create Coupons: Another option is to create coupons for your site. Customers can manually enter these coupons during checkout. You might want to promote these coupons by featuring them on banners at the top of your home and item pages.
Let me know if you need any assistance implementing these recommendations!
Community Moderator, Australia, Square
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Hi @Laurie_ ,
You are miles off there using that as a solution. Buyers will click on the items if they can see the price and the sale price but if they can only see the full price they hesitate and leave.
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Hi @mhweft,
I want to be clear that the suggestions I offered in my previous reply are intended as workarounds only, and in no way were they being offered as a long-term solution. It's completely up to you to decide whether they would be beneficial for your business in the meantime.
Since we last spoke, I received some more information from the Square Online team regarding the behaviour for automatic discounts. They confirmed that there were initial plans to make all sale tags on the item page clickable, allowing customers to preview the associated discount before navigating to their carts. Currently, this feature is under further investigation to determine if it can be implemented in 2024. I'll make sure to keep you and @Prim updated through this thread if I receive any additional information.
If there's anything else I can help with in the meantime, don't hesitate to reach out.
Community Moderator, Australia, Square
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Hi @Laurie_
Is there any indication when we can have customers be able to see the discounted prices for simple discounts online without requiring them to add it to the cart? It's extremely frustrating that such a simple goal of implementing a X% off sale both in-store and online requires copious amounts of effort to achieve.
Right now, to have the SALE badge with the original price struck out and showing the sale price requires the following: edit each item individually, calculate the sale price for that item, entering it in, save, and do this for every single item we want to put on sale. How is this feasible?!
We can't even use apply a Discount to a category because this is unsupported for Square Online. So to do this, we need to select the items one by one, because even though we can filter by a category when adding things to this list, there isn't a "Select all" button to add all items in a category to a Discount.
I understand that there are likely reasons for not showing the price until the item is in the cart, due to the more complex implementations of discount rules. However, there should still be a way to allow for the basic use case of running sales without the store operator performing copious amounts of labour just to achieve basic results.
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After doing a bunch of digging, I found that there is a mechanism that lets you bulk apply percentage discounts for online sales, which is a stop-gap measure that I'll have to use for now: https://www.sellercommunity.com/t5/Questions-How-To/How-to-set-a-percentage-discount-in-Square-Onlin...
In our case, I have kept the Discount and disabled it for the online store, then applied the desired discount to all items in our sale category. The Discount and the sale prices are not tied together though, so you need to remember to revert the sale prices accordingly after the sale is over.
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Any update on this?? This is a big issue. Not sure what the marketing benefit of promoting a discount is if it doesn't reflect in pricing when they are shopping... Having them doing math as they browse is hendering sales.