afrisian
09-30-2020
11:48 AM
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Did not receive a copy of the email that the customer received.
Usually, when an order is made, I receive a copy of the email that my customer receives. Just now, a new order came in but I did not receive a copy of the email. There's also no information about the payment made.
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3 REPLIES 3
afrisian
09-30-2020
11:48 AM
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I've also checked the spam folder but it's not there
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tranguyen
10-01-2020
10:39 AM
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Hi @afrisian, really sorry to hear you were experiencing this issue! Our engineering team have rolled out a fix and the issue is now resolved so all emails have now been delivered again. If you are still seeing this, let me know and I can check in with the team as it might be a different issue.
Tra | she/her
Community Engagement Program Manager, Square
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afrisian
10-01-2020
11:16 AM
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We're receiving emails as usual now. Thanks, @tranguyen
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