Check out = poor customer experience

[JTPets]

I have posted this before but the forced verification of address fields is costing me.orders. Today my.own wife tried to place an order in our website to test something for me and instead ended up struggling to place an order.

It refused to accept her address until she accepted our marketing emails

[JTPets]

[_Violet]

Hi there @JTPets - Thanks for reaching out to bring this to our attention. I had to remove one of the screenshots you shared because it contained your verification code.

I will show this thread to the Square Online Store support team so they can take a look. I'll follow up with you once I receive a response from them.

[Provision]

Like you said, this has been brought up before. This has always been a major issue and it seems like they won't roll it back to the way it was before. They wont fix it either.

[JTPets]

@_Violet any update on this issue?

[_Violet]

Hi there, @JTPets - Apologies for not following up with you sooner here.

The Square Online team let me know that they would need to do an impersonation and test order on your account to see if they could replicate this specific issue. To do this, we'll need you to get in contact with our Support Team.

Thank you for understanding 🙏

[JTPets]

@_Violet I missed this reply, I wish you would have escalated this on my behalf instead of making me follow up. I missed this reply, and now this has now happened again today to another customer....