Square Marketing Text Messages Not Sending

[PinkButterBush]

I have scheduled multiple Mothers Day text messages and tried to send them directly, however, they are not sending. Is anyone else having this issue? Great day to shut down Square!

[JessPoynter]

There have been issues with Messages for quite some time now. Long story short, from what I've been told, clients/customers will need to re-opt-in due to Square needing to tighten up privacy policies. I agree, very frustrating, but that is the direction from Square, for now. Support is very aware of our need to have functioning, customizable messaging options. 

[FeelPretty]

I’m having the same issue! It’s so frustrating. There’s no point in paying for the additional service if I can’t use it. 

[FeelPretty]

Hello, I receive this message while trying to send a text message campaign. 

someone please help me. I have no clue why it won’t send. I’ve tried from

difference phones, devices, laptop, WiFi no WiFi and nothing.  

[Gold · Accepted solution]

HI, hopefully this Square Support page will help.  Square Text Message Marketing.

https://squareup.com/help/us/en/article/6759-text-message-marketing

https://squareup.com/us/en/software/marketing/pricing#text

[Nuthera]

I’m still getting issues as it is saying message undeliverable to all clients for receipts 

[_Violet]

Hi @PinkButterBush @FeelPretty @Nuthera  - I'm sorry to hear that this issue with Square Messages has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps that @Gold mentioned above in the Best Answer. If those don't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!