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Square Loyalty online sign up page

hi, I'm having an issue with the square loyalty online sign-up page. customers will enter their email and phone number, and it keeps saying " Please enter a valid phone number". i tested it myself and it indeed says the same I entered 1 and the area code then the number.  for e.g 12468316789. see attached, what can i do to fix this?

 

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Square Champion

Best Answer

Hey @Akeisha.  The “1” is not necessary.  Just enter the 10-digit number and all should be good. 

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

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Square Champion

Best Answer

Hey @Akeisha.  The “1” is not necessary.  Just enter the 10-digit number and all should be good. 

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

जो है सो है
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Even if i just use 2468316789 it doesnt work.

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Square Champion

Hmmm.  Ok. I’m not seeing a system-wide outage and I can’t replicate the issue on my account.  So, it seems that something is wrong specifically in your account, which means that the only avenue left is to contact customer support so they can check that out and open a trouble ticket.  Good luck.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

जो है सो है
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