Square Capital

[PlanetJAG]

I received an email from Square offering another capital loan. When I visited my dashboard, it read that I was still ineligible. I reached out to support and someone responded by the name of Paola and requested that I screenshoot a picture of the email. I sent the photos and never received another response from anyone on the square team. I would like to know why I received that offer email and no offer in my dashboard. Please help. 

[Joe]

Hi there, @PlanetJAG - thanks for bringing this to our attention. This definitely sounds strange.

I'm not able to see or discuss account specific information here on the Seller Community due to it being a public platform, but we can definitely get you in contact with our Capital Team.

Would you mind reaching out to our Support Team via phone? We can get this solved for you. 

[PlanetJAG]

Thank you for your response. I do not mind at all.