New Square Loan in 2024

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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[Twpchair · Accepted solution]

Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.

[Twpchair · Accepted solution]

Hello, I apologize I've tried 3-4 to reply, and the boom screen locks up, then under maintenance. Not a good few days on here! When I get to your percentage especially, if I run a sale Thurs-Sun and do 10% off storewide, I use Facebook and Google for this. They are powered tools and are free. I take loads of pictures and post a few times a day with sneak peeks of new arrivals, older furniture, floor models, etc, with further markdown. Our business neighbors have a doughnut and bakery store. I usually get 20-25.00 worth of baked goods and now I would do hot cider and coffee. They or we give each other deals. I post the events that going on. Coloring contest for the kids, pumpkin coloring contest. A gift certificate live drawing on Saturday. All week prior I posted daily on both and boosted some of the posts for 9.95 for 5 days usually in a 100-mile radius and these women came. Last Saturday we tripled to very close to 4x our busiest day. I spent roughly 60-75.00 dollars. It jumps you up and in sales and this is just imo that boost kicks in something in the algorithm again imo. I went back and looked and 85% of my offers were Saturday night usually 7-10 pm after I updated. Thurs is another day again I have done Monday -Wed early bird specials and it kicks it in. I'm retail furniture and it is a little easier to do sales and deals than other industries. Just don't forget the power of free advertising for myself 95% of my first customers are women and then they bring in their spouses. Good luck, I hope you have received a loan offer by now! Hopefully, all the bugs will be worked out.

[Twpchair · Accepted solution]

Oh, yes! You do not need to meet your 60 days or whatever your minimum payment is. I have many times after I my minimum payment was meet and only paid a couple more days received an offer. After 12 years you kinda pick up the big do’s and don’t. I meet my minimum amount way ahead of time but definitely meet that! If not that means their last offer was too big for you to handle. 2. Try not to do too many, especially in a 4 mth-6 mths span of multiple refunds, and disputes. We have a zero return policy and our furniture already has a warranty and the rest we take care of in house. Those disputes and refunds trigger a person to physically do it and investigate why, who, and what type of thing and then back and forth with card company. The rest are important to stay green but I have been offered loans when one of metrics said needs works. So have many others. But definitely, if you have a slower period or a week or 2 of cash and checks. Just watch one or two big transitions will eat that up. I'm retail furniture so I see a week of cash or checks and then boom all cards. Keep swiping away what line of business are you in? Whenever I run a good 3-day sale on Thurs -Sat. And if I am around 70%ish. Usually, Saturday night it triggers an offer. Just lucky, coincidence? I don't know 100% not with an algorithm but I can pay down over 20% of a loan in 3 days it's triggering something to look at. I have done it before at 13% of my loan paid off and nope not happening. But in the 70s I have had it more often than not. But, like I said it is not a guarantee and honestly nothing is without a human connection. All POS systems use an algorithm type system that picks off or triggers something to look at it. 

[Lynix123 · Accepted solution]

Thank you for being here and answering everybody’s question. 
We got an offer at 95% yesterday but it’s only 20%of my current loan. Do you know anybody did not accepted loan and got another loan offer. How long it takes to update to another offer. 
It’s our busiest season. I generate $5-10k everyday till Christmas. I hoping that will trigger bigger loan if I wait. Thank you again 

[Twpchair]

I think people hold the metrics as a loan offer coming or guarantee, and it's not. It's a tool for us to use to see where we are, what we need to work on, etc. I am just north outside of Mt.Pleasant. you could spend a lifetime trying to figure out the algorithm, and just when you do, they can idle it up or down add in or take out certain metrics. I've just noticed my offers usually come after 2-3 days of extremely busy days and not so much my metrics.

[MayaP]

Hello @Twpchair,

I would contact support at 1-855-700-6000 and ask for the Square Capital. The team is available to speak on the phone Monday through Friday from 8 am - 5 pm PST. 

If you need anything else, let me know 🙂

[Twpchair]

Thank you! I didn't see any numbers for tech support directly for your dashboard. I'll let them know! Thanks again!

[Twpchair]

My best friend lives in South Lyons. I like to go down and go out for the weekend but I'm a country girl at heart. I was born and raised in West Branch area.

[Jjpainting]

oh cool.  Yeah I get a job once in a while in south Lyon. I grew up in Northville right next door to south Lyon and have a couple life long friends that live in south Lyon.  It’s a nice little city. 

And I kinda pass near west branch whenever I go up to traverse city to visit my aunt, uncle and cousin or the few times that I’ve gone to Mackinac Island.  I don’t think I’ve actually ever been in that area though.  

[Twpchair]

A nice used to be small/medium farming community, and now it's growing and more industrial parks than Mt.Pleasant I think? But get out of town, and the farmers have just expanded out. My brother lives in Traverse. He's a PA at Munson Mental Hospital. It's nice for a visit but so busy in the summer it's crazy! I'm glad business is going very well. That's awesome to hear from Michigan! Do you transfer and do inside jobs in the winter?

[bsa77]

I guess one good thing is that you don't have to play the rat race with square loans. Capital is the ONLY thing keeping me around. Right when I reached 90% and all green then they pulled the "needs work" in frequency and volume which makes no sense. I am above average in both. My business does not receive volume processing but larger ticket purchase which we are selective in our business it never has. If I reach 100% and no longer have ties to square bye bye square. What's the point when other processing companies offer lower rates and loans that you can count on rather than the algorithm that they mysteriously use. How do we even know that equal lending is applying here? 

[Koleen1234]

I completely agree with you. What is the point of staying around 

[Ulmen406]

My account hasn’t been updated since 9/2/24 is anyone else in the same boat?

[Twpchair]

No, problems here at all? That's a long time to go! Have you reached out to anyone? I know others have been noticing issues or delays, but not like yours. @MayaP what is the best way to do this? Call customer service and ask for tech support or email tech support directly? Thank you 😊 

[Paulynne]

Say a prayer for me community. For one of the first times we actually need this loan to come through. If we don’t get it in the next month we won’t be able to push through to get to the holiday season. I am paying off my 15th loan and am at 83% paid off. We are showing needs work for our processing frequency. Our revenue has almost doubled year over year. Currently sales have dipped below normal, but not to the point where we can’t sustain and pay off another loan. I am doing what I can to secure lending elsewhere, but sticking with Square Loans would be the best option. 

[Mypeachfuzz24]

special prayers for you. I am in desperate need to receive a loan. For the first time I really really need it. I’ve been in business for nine years and with Square for seven years and if nothing is consistent in business square has always been consistent on giving some type of loan offer om or before 72% for me and my experience. I am now at 80% and still nothing I feel defeated I’m kind of scared and in a weird way lol I feel so letdown. I will keep you in my thoughts and prayers and I hope Square sends you a special surprise very soon. 

[lisap1970]

Don’t feel bad ..I’m in the very same boat. Always got a loan between 70-75% and heard nothing. I even tried calling today which I knew was a waste of time. 

[Twpchair]

You got them going up! Ugh, hun I am so sorry 😞 I truly hope we have turned the corner and loans are picking up. I'm not a big bank fan and use a small local credit union and I freak out in the winter months being in Michigan and I was where you were during covid and I called asked what I needed and nothing they had all my information to open a business account and I only bank there (shh and savings here) and a couple of hours later boom I chose the line of credit vs a company business credit card. I've used it 2x for great deals. I couldn't pass up. Do you bank locally and have a good relationship with? It's not always about credit with a credit union and most think they need a score of 800 not so much with a credit union they tend to lend more often, faster,less paperwork etc vs big banks. Just in my experience with ours, I should say. Here I go again! 

Dear Square,  please 🙏 😢 drop an offer for those waiting and truly need it! Thank you! Good luck, and I really 💓 hope you get an offer fast

[Koleen1234]

Personally my business counts on these loans and square has been a huge disappointment. I feel they take alot and when we as business owners need them they are non responsive 

[Twpchair]

I know it's hard 😪. We got so used to 70-75 % for myself that I could almost guarantee a new offer! I started watching the trend last June! For about 15 months, it's been trending higher percentage paid off or completely paid off, and people 3/4 mths paid off and are still waiting! I paid very close to the new wording in the loan section about market conditions! Square has shareholders it has to answer to the same for most POS that does loans, especially. It's been a rough year with the market, Fed's are they raising rates again 😕 stock market crashes, job numbers off almost 1 million, and the cost of living in all areas keep going up by 2%. That section of the loans IMO is the one slowing things down. Not to mention, we have an election coming up, and the world is watching. That doesn't help you one bit, and I understand that. I've been with Square for 12 years now and never left, process every day, and never used another POS. I've had multiple loans, and all paid off way before their time. Like YOU good, loyal customers should matter and be able to get financing when we need it and not when an algorithm comes rolling on by. When rumors floated of a revolving line of credit vs. loans, I was all for it! You get say 25k or comparable to your offers and use it when YOU need it! Then I didn't hear anything else about it. Good luck to you and everyone waiting that truly need it! 

[Paulynne]

Thank you for that! A problem I constantly run into is that I bank with Square. I do everything with square, banking, savings, payroll, website and of course POS. I made the mistake of having all of my eggs in one basket because it was so convenient. I would advise everyone to have a separate non fintech bank account, because it matters when trying to get loans. 

[Twpchair]

Yes, I have square savings, and I love it . Honestly, I kinda forget about it and don't touch it. I agree 💯 there's nothing wrong with Square checking/banking but in your case it's a little tougher to walk into the credit union and open your account and say oh, BTW I would like a 20k LOC! Having a nice small local bank account is a huge plus! So yes, you NEED an offer now please 🙏 then I would check into a local credit union or bank. Hopefully, things are starting to move a little bit better. The last 3 numbers that came out don't help smh. But the market is staying pretty steady, and the Feds are just watching and haven't made a move yet. That's good! I'm pulling for you hun.

[Healthyketo]

Ughhhh I just wish square would just give us all one. Been paid off since June 28th metrics all green & good standing and still nothing! I’m so frustrated and annoyed! I use to get them anywhere from 69%-80% paid now I’m going on almost 3 months paid off!  What’s going on square? We’ve been such loyal customers I don’t get it anymore. 

[Twpchair]

Dear Square, could you please 🙏 bring them some luck with an offer today, please! I'm doing my daily check-in with ya! I've been there and done that with stalking like a nut all day! The winters are my stressed out 3/4 mths. If we have a bad winter more and more, leave Michigan and head south! That's when I went to my little small town credit union and got a line of credit. Done in a couple of hours and 100 lbs of pressure off my shoulders. I truly hope today is the day! Hold tight.

[PFS36]

Just got an offer.  8 days paid off, but only half of our last one. I took it since we can pay it off in 2 months. 

Although,  they may be going off of our new location.