Stored client credit cards aren't available. Anyone else having this problem?

[BPadmin]

For at least two years I've been creating invoices for completed coaching sessions and then charging the card on file. Today I tried to do this for two different (established) customers and found that there was "no card on file." Anyone had this problem? Suggestions to fix?

[Ellie_]

Hi there, @BPadmin,

I would like to step in here and see how I can help. Are you still experiencing this on your account? If so, can you please provide additional details about the device you are using and how long this has been going on for?

Also, I noticed this is your first post on the Seller Community! I just wanted to say welcome and we are so happy to have you here. Since you are new here, we recommend checking out our Orientation & Etiquette.