What’s the difference between confirmation text and text reminder

[Marialipski]

What is the difference between text confirmation and text reminder?why should I have both turned on?

[Kassi_ · Accepted solution]

Hey there, @Marialipski - 

Getting a text confirmation sends the customer the information for the appointment they made. 

A text reminder sends another message to the customer before the appointment. You can set it from 1 hour to 3 days beforehand. All of those options are found in your Communications section of the Appointments tab. 

[Kassi_ · Accepted solution]

Hey there, @Marialipski - 

Getting a text confirmation sends the customer the information for the appointment they made. 

A text reminder sends another message to the customer before the appointment. You can set it from 1 hour to 3 days beforehand. All of those options are found in your Communications section of the Appointments tab. 

[npham1110]

@Kassi_  hi Kassi - can this feature be used for restaurant pick up text reminder orders? Or is it only used for businesses that have appointments only? Thank you! 

[Kassi_]

@npham1110 - 

Currently, this one in particular is just with the Appointments app. 

Thank you!

[drrfoster]

Why can't I edit my Text Confirmation? ALL the texts are telling clients I will call them and I have repeated locations telling them they MUST call me. NO ONE can fix this??? Why can't we edit text confirmations????

[JJ_]

Hello @drrfoster and welcome back to the Seller Community.

At this time, the Square Messages Product Team is working hard on bringing the ability to edit text messages automated by Square. This is currently considered a Feature Request. Thanks for sharing your interest and stay tuned for updates.

[nbuican]

How can I add text to appointment reminders and confirmations via text?  I've done it for emails, but can't seem to do it for the texts.  

[Kassi_]

Hello there, @nbuican - 

I moved your post to a thread with information on text message confirmations. 

Check out my earlier post.

Thank you!

[jeffshafer12]

Can I get the texts people respond with when they confirm or get a reminder

[isabelle]

Hey @jeffshafer12!

Are you referring to receiving a text message as the business owner for a reminder? Let me know! 👩🏼‍💻

[jeffshafer12]

no.  I had a customer say to me they replied to my appointment reminder with some info on the job, but I didn't know they replied anything.  Is there a way those messages can get forwarded to me.  Hopefully that makes more sense.  

[isabelle]

I see @jeffshafer12! You should be receiving emails from donotreply@squareappointments.com when your clients/customers reply to you via text. 

[jeffshafer12]

I don't get the emails.  I checked the junk folder and everything.  Do you know if there is a setting I might have changed for that?

[ashc · Accepted solution]

@jeffshafer12,

I'd check Communications in your Appointments settings on the Dashboard to make sure they're enabled there!

[jeffshafer12]

thank you I think i got it

[Scissorbella]

I am wanting to disable the text back feature on Square appointment reminders and confirmations (so it says "this number does not allow messages, please text/ call our main number XXX-XXXX" . We wish for all communicating to be directed to our main salon phone number. 

This is causing much confusion on where clients should be communicating about appointments booked especially when reception staff is answering off-site!

[AshleyK]

@Scissorbella Thanks for reaching out! It looks like you fix this within your communication settings for Appointments by toggling off the text back feature.

Let me know if you still have any trouble and we can keep looking.