Resources - Choosing 2

[Bronze_Palms]

Hi! Question for you Square Appointments Pros ❤️

Question 1

I have a service that we offer for 2 people at a time because we have 2 chairs. How do I set it up so the service chooses both resources, not just 1 or the other resource.

For example, we have a teeth whitening room that has 2 chairs. People will book their appointments together (Service name: Teeth Whitening for 2). So I would like these 2 chair resources to be blocked off when they booth this service.

Question 2

How do I set up the services so 1 staff member can take two of these type of appointments at the same time or overlapping?

Thanks in advance for your help!!

[RobynR · Accepted solution]

Hey @Bronze_Palms,

Thank you for all you do for the Community.

Question 1 - You can create resources like rooms, stations, or chairs and assign them to services that require them. When those services are booked, the resources are automatically reserved to avoid double bookings when a resource is unavailable. You can learn more about creating, editing, and assigning resources with Square Appointments here.

Question 2 - With Square Appointments, you can create staff members and assign specific services to them. Check out this article for more information on adding and managing bookable staff.

I hope this helps! If there's anything else I missed, feel free to let me know so I can assist further.

[SaltandSugar]

I have read your response over and over, as well as the links to information about resources and staff.  However, I don't see how this solves the original goal.  The the goal is to allow a customer to choose a service which will book 2 resources at the same time.  I have been trying to solve this for myself but I'm starting to think it is not possible. 

To clarify the use case:

1. prospect wishes to book a "double" which will require two chairs and two team members.
2. a dedicated service exists i.e. "double whitening" which, when the prospect selects it, will present the user with all time slots where both resources and both team members are available.
3. when the prospect selects the service & time slot, both resources will be booked and both team members will be booked and notified.

When setting up a double service, one chooses resources.  Choosing 2 of 2 resources is available, but the header in the dialog says "1 of 2 resources will be reserved when Regular is booked."  If I look into variations and select resources there, the header says the same thing.  

n.b. the instructions claim "When those services are booked, the resources are automatically booked at the same time" but that is not at all what I am seeing. (yes, i have premium appointments)

If a valid solution exists in your answer, I apologize - I just cannot see how this works.  

Thank you!