How does client reactivated text messages?

Jcong76

Hi! When I scheduled my client and asked if she received the auto text she said no. I checked on my end and it said THIS CUSTOMER HAS UNSUBSCRIBED FROM RECEIVING TEXT MESSAGES.
When I told her this she asked well how do I resubscribe? I told her I had to look into it. Does anyone know this answer ? Thank you.

TheRealChipA

Hi there @Jcong76. As far as I know, only WE as businesses can do this. Customers do not have the capability to re-subscribe. For you to do it, go to your customer directory and edit it. There is a Marketing section with two toggled — one for email marketing and one for text marketing. Make the necessary corrections and save the customer record.

Chip

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