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Appointments - account owner and I can't make changes to my Staff profile.

I have been trying to edit MY staff profile (I'm the account Owner with all permissions) and I keep getting this error message: "Open hours Overlapping hours on Mon. One ends at 6:00 PM and another starts at 11:00 AM,Overlapping hours on Tue. One ends at 6:00 PM and another starts at 11:00 AM,Overlapping hours on Wed. One ends at 6:00 PM and another starts at 11:00 AM,Overlapping hours on Thu. One ends at 6:00 PM and another starts at 11:00 AM,Overlapping hours on..."

 

I have checked all Location hours (there are none set) but these hours mentioned in the error message above were my hours a long, long time ago. I have no set/programmed hours set in my own appointments calendar or anyone else's calendar or anything that I can either find or think as to why this error message would pop up. 

 

I can't make any changes to my own staff profile. Like, change my photo, toggle the "Bookable by Customers Online" button, check/uncheck services, make changes to my bio, anything. Any changes I attempt to make and then click the save button prompts the error message in red to pop up and then I have to cancel the changes I made and X out.

None of the other Staff profiles have any issues or error messages with editing/making changes.  

 

Please help!  I've scoured the help files and forums and I have messaged support.  But no solutions have come forward yet.

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Square Community Moderator

This sounds like a good question for our Appointments team, @Meleah 

 

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here or by calling 855-700-6000. 

 

I hope you find a solution soon!

 

P.S. Welcome to the Seller Community 

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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