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amosapparel
03-05-2018
11:01 AM
Order taken and manually entered, what is my liability and for how long?
We took an e-mail order for 2060.00 from someone we dont know, the order was processed manually and approved. What is my liability, when would it end...? should we ship the order?
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1 REPLY 1
you can have a chargeback against you for a transaction for up to 90 or more depending on the customer's bank. They can initiate a chargeback as long as it is in their bank's window allowing it.
It is up to you whether you believe the charge and customer to be a valid transaction.
https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough
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