How to submit a warranty for Square Chip Card Reader?

[882780]

my chip card reader is not working..why?

I buy  about 4-6month ago

that  problum I don.t know..  that reader not damage

change the  sand new one please 

[VanKalkerFarms]

this article will help you troubleshoot and if needed how to start a warranty claim.  https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

[PTSQ]

Hi

I am having an issue with my contactless reader accepting debit tap payments. The light on the reader turns red and says unable to process contactless payment. I have tried all the "fixes" that are listed online and none of them work. Please help! I am in Canada, in case that changes anything. 

[JustinC]

Hi @PTSQ, bummed to hear that. Since troubleshooting didn't help, your reader probs need to be swapped out with a replacement. 

Those readers have a yr warranty, so if your purchase falls within a year's window, file a claim here.