Hi @MiSSiL - I'm sorry to hear that you're having some trouble filing a claim for your Square Card.
I've checked our resources and this is the most accurate and up-to-date information. I've also double-checked the Square Dashboard to make sure the steps you need to take are available.
If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a dispute. Before proceeding, ensure that the payment has been posted to your account and isn’t pending or voided.
To do so from your dashboard:
- Log in to your Square Dashboard > Balance.
- Select your business location.
- Click View all activity.
- Locate the charge and click on More (. . .) > Dispute payment.
- Answer the questions about the charge(s)
- Review your answers and click Submit.
To file a claim from the POS app:
- Log in to your app and tap More.
- Tap Balance > View all activity.
- Locate the charge and click on More (. . .) > Dispute payment.
- Answer the questions about the charge(s)
- Review your answers and click Submit.
Note on submitting multiple disputes using one form: If your answer to the first question “Do you believe this payment is fraudulent?” is Yes, you will be able to select up to 10 payments to dispute via this single form. If your answer is No, because you authorized the payment but are disputing for a different reason (e.g. goods or services not received, or not as described), please complete one form per payment dispute.
Note: In order to give you the best chance at recovering your money, you must file a dispute claim within 60 days of the transaction date.
I hope this information is helpful but please do let me know if you have any additional questions.
Violet
Community Moderator, Square
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