Sorry to hear that @IEA.
Connecting the barcode scanner should be pretty straight-forward, so there isn't too much troubleshooting we can try.
First start with these tips:
- Make sure Square Stand is plugged into an accessories hub, and that the hub is plugged into a power adaptor. Ensure that the power adaptor is plugged into a grounded three-pronged outlet. If your iPad is not charging when inserted into the Square Stand, please let me know.
- Clear the Square Stand accessory port of debris and dust.
- Plug the bar code scanner into a different port on the accessories hub.
If your Square Stand receives power and you continue to have trouble with your bar code scanner, you can contact Motorola for a warranty replacement. You can contact Motorola at the following number: 1.800.653.5350
Hope that helps!
