Hi Sellers,
We heard your feedback that clients use prepaid debit cards with insufficient funds to avoid paying a no-show or last-minute cancellation fee. To address this, the Appointments team has launched an improvement to the “No-Show Protection” feature where a prepaid debit card can no longer be used as the no-show payment card on the online booking site, even if the prepaid debit card is saved as a “Card on File.”
On your online booking site, clients who use a prepaid debit card as their payment method will now see an error message, and will be unable to move forward with booking until they input a different card.
This applies for both manually inputted prepaid debit cards:
And for prepaid debit cards saved as “Card on File:”
Note:
- Clients can still use prepaid debit cards to prepay for an appointment through online booking.
- You and your staff can override this block because you will still be able to use a prepaid debit card as the no-show payment card when you book an appointment on Dashboard.
See this support article to learn how to enable no-show protection.
We’re still rolling out this feature so it may take a few weeks before it’s available for you. Reply here and share any feedback!