Hi there @BLOOMS101, welcome to the Seller Community.
Sorry to hear you have been unable to connect your Square Reader to your Alcatel device, I had a look at our device compatibility page, and unfortunately Alcatel models are untested, which means we can't guarantee they would work 😞
We do our best to support as many devices as possible but in some cases, however, some devices may meet all the requirements for compatibility but still not communicate properly with the Square hardware or the Square apps.
In order to see what devices are compatible, feel free to head over to our compatibility page here.
You can scroll through several devices, be it Apple or Android and see what is and is
n't compatible with the Square Reader.
I hope this helps!
