Filter Announcements/FAQs from Unanswered Topics

[tonydow]

Could the Announcements, How to’s, FAQ etc that don’t really need ‘answers’ be filtered out of the Unanswered Topics list so it just shows actual questions.

[tranguyen]

Hi @tonydow, thank you for your feedback! This will definitely be a useful feature to have -- I'll flag this with our developers to see if there is a way to implement this.

[Helen]

Hello @tonydow! I wanted to let you know that we were able to remove posts authored by the team at Square from the Unanswered questions preview on the homepage:

However, when you click the link to 'See All' (just below this preview), you will still see posts by the team as well as posts by other sellers. We'll keep working on a way to filter out all of our posts from that section but for now I hope this is a helpful improvement. Thanks again for raising this! 

[Sam_400º]

@Helen - that's a nice move 👍🏻 

It would be good to be able to mark a topic as answered or even the original post as it's own best answer - as some posts aren't questions but updates/information in themselves that don't need to be answered.

[Helen]

Yep! We were thinking of that as a workaround in the meantime - so if you see FAQ posts with a Best Answer by same author - that's why. ⭐