Why did my funds instantly transfer?

[Jenn0419]

The title of this post has been edited by a moderator from the original: "New Customer".

Pretty unhappy with square right now! When I signed up I clicked the 1-2 transfer day button on the app as I do NOT need instant transfer and being a new business I didn’t want to encounter the 1.5% fee! Well I was woken up about 545am to  an email saying my money was being transferred but a lot less than what it should be!!! I opened my app and saw the instant transfer button turned on and I know for a fact I didn’t click it! Can anyone help or direct me where I can call? This is terrible customer service for a new person starting out!!

[nika]

Hi @Jenn0419- I'm really sorry for the negative experience.

Instant transfers have to be manually initiated. So I'm wondering if you maybe set up the Same-Day transfer by mistake? It's difficult to say because I can't see into that type of information here. But you can call our CS team M-F from 6am-6pm PST and they can take a look at it with you to make sure you're set up on the right track.

[Rickylovell1957]

No mistake you charged me I want the fees back will be leaving today

This is not be with yuall no mor

[Rickylovell1957]

Need phon no for squar

[Breffni]

Hi @Rickylovell1957, I'm not quite sure I fully understand the query here, but I'd suggest getting in touch directly with our support team if it's to do with your transfers, as we don't have access to your account here on the seller community. 

Thank you, our support number is 1-855-700-6000. We’re available from Monday to Friday, 6am to 6pm, PST.