Hello @xTim26,
Let me know if you have already received your first-time free reader, if not we are happy to help. In this case, if you paid for a reader that was more than $10.00 you will need to reach out to our Account Services team to help you file a refund ticket.
Have a good day!
Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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