I keep getting texts that an appointment is cancelled but the client say they didn't cancel.

[strawberrylaser]

Three times now I've received text messages that a client has cancelled their appointment and the appointment is removed from the calendar. When I contact the clients to ask why they cancelled, they tell me they did NOT cancel. I've even missed a client's appointment because of this. How can I stop this from happening?

[kellyj]

@strawberrylaser

We'd like to have a member of our Appointments team look into this further for you. As such, I've open a ticket with the team for you, and they should reach out shortly for more information.