why is my main screen not even registering i have touched it

[Ali23]

Having trouble with my touch screen, i have to tilt the POS forward for a sale to be processed.

I have switched it over with one of my other POS systems on the same event and it worked fine in the other trailer and the other one did the same thing. Can it be a light sensitivity thing?

I'm so frustrated with this and I feel like a complete idiot in front of my customers.

Has anyone else had of having this problem.

By the way I have food trailers so it not in the one spot all the time.

[Laurie_]

Hey there, @Ali23,

Thanks for flagging this with us and sorry to hear that you're running into this issue! I've not come across this myself before, so it's something we'd like to take a closer look at. 

Can you confirm whether you're seeing these issues on the Square Register or Square Terminal? 

In terms of the device environment, where have you setup the device in your trailer? Is it close to any hot surfaces or metal machinery? 

Given how this is currently impacting your ability to efficiently process payments, it may be worthwhile reaching out to our Support Team directly in this case. They'll be able to run you through troubleshooting steps over the phone to determine whether your device requires a replacement.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time). Otherwise, feel free to reply in this thread and I'll keep a lookout for your comment.