Why Square exports transactions to 2 separate accounts on Quickbooks Online

[Remy]

Hi Everyone!

I'm seeing 2 lines (Sales of Product Income and Square Income) when I create our Profit & Loss statement on Quickbooks Online (linked to Square). 

Has anyone experienced this? How can it be fixed?

Thank you!

Remy

[Tom]

Hey @Remy, thanks for surfacing this and sorry for the confusion. We aren't able to troubleshoot this from our end. You may want to touch base with QuickBooks support, if you haven't already. Hopefully they'll be able to get this cleared up for you.

If any other sellers have insight to share—please don't hesitate to chime in with your experience!🙂