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What constitutes "occult materials"?
I am a professional astrologer and have used Square for many years. Someone in an astrologers' Facebook group recently posted that astrology was banned under Square's prohibition of "occult materials." As a professional astrologer I do not consider myself to be an occult practitioner but I do not want to find myself being unknowingly penalized for violating the Square terms of service.
I haven't been able to find anything clarifying specifically what Square is prohibiting under "occult materials" - any guidance would be greatly appreciated!
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Hi @lynnhayes - I reached out to our experts on our terms of service and this is what they said:
"The prohibition on using Square to sell “occult materials” and whether or not an item falls under that prohibition is dependent on the purpose for which the item is sold.
The claim that an item you are selling can perform a supernatural or metaphysical act or can be used in a way that is outside the normal physical limitations of the item, would be considered an occult item and would be prohibited under this section 6 of Square’s Terms.
So long as you are not promoting, advertising, or otherwise claiming that what you are selling can do this, you are able process payments using Square. For examples and a general overview of why we are not able to support certain products or businesses, you can read our Square Support Center article."
Does that make sense? Let me know if you have any other questions!
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Thank you Katie! I really appreciate it.
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So, under that definition, even the Christian prayer candles they sell at Fred Meyer or a crucifix would be prohibited.
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This is section 6 as of 12/22/2020:
6. Intellectual Property Infringement
We respect the intellectual property rights of others and ask you to do the same. We have adopted an Intellectual Property Policy regarding third-party claims that your material infringes the rights of others. We respond to all valid notices of such infringement, and our policy is to suspend or terminate the accounts of repeat infringers.
Here it is now:
https://squareup.com/help/us/en/article/5089-prohibited-goods-and-services-with-square-point-of-sale
However, the fact that Square groups "Occult materials" with hate speech and firearms seems like a massive error.
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This still seems vague. I read Tarot and am getting ready to launch a second/additional business doing this. An enormous variety of people of different spiritual, religious, and philosophical backgrounds use things like Tarot and Oracle cards, pendulums, divining rods. Pendulums, for example, are held and allowed to either be still or swing back and forth or in a circular motion---the pendulum is physically able to do this: swing back and forth/around/stay still. Reiki, or types of energy work (to put it in a very tiny nutshell) is claimed to be tangible by things such as Kirlian photography which takes pictures/videos of auras (the field of energy with which Reiki focuses/influences/works with). One person might sell Tarot readings and claim to be able "make" certain things happen for the client (and I make no judgement as to whether or not that is valid, because that is not my expertise or experience). I use Tarot, while I acknowledge there may be a spiritual or otherwise inexplicable component to it (such as why cards drawn at random feel like they "hit home" or significantly resonate with the querent's situation), other than how psychologically certain images (colors, shapes, symbols, events/relationships/emotions portrayed in card images) might inspire the client and resonate with them in a cognitive, intellectual, or psychological way (such as a memory, a belief, or something else familiar to them).
I am currently a Square user for my massage therapy business, and so far have had no complaints about the service.
However, I am now concerned, especially after reading online articles about how online/mobile card processors such as Square and Stripe (as well as other online selling platforms like eBay) hold policies (discriminate) against "occult" practices or products (including lumping anything that isn't mainstream into the category of "occult") and on a larger scale, lumps these things in with hate crimes, sales of fire arms, and drugs, is extremely demeaning.
I am undecided as to whether I will attempt to expand my 2nd business with Square processing, becaus I do not want to assume that I am fine or will "slide under the radar", and then find out later after my business has launched and I've already begun to accept payments and build clientele, that I'd the rug pulled out from beneath me, have to put my business on hold, and figure out another way to integrate payment and start being able to earn an income again after such an inconvenient (and in some cases, detrimental) disruption.
If it is determined that I risk having my payments deferred by Square because of my Tarot services, not only will I find an alternative mobile/online payment processor for my Tarot business, but I will also terminate my relationship with Square with my primary (massage therapy) business. I will not only stop there, but I would then encourage the vast community of holistic practitioners (millions of massage therapists who also participate in such services both as clients and practitioners in addition to massage therapy) who typically use Square because of its easy integration in small and mobile businesses-----and hopefully Square would get the message that it's wrong to discriminate against the people who support them, and who not only don't cause harm to the global community, but CONTRIBUTE to it by way of being of service to its citizens.
I, and the many thousands and millions of other practitioners/professionals whose services are typically lumped together in an inefficient, inaccurate, non-compassionate, ignorant, undereducated, and sloppy, haphazard, careless way, would appreciate having a clear answer as to whether or not we can be certain and that we can securely continue doing business with Square. If not, we'll mass-exodus to a reliable, quality provider who welcomes us.
On that note, maybe I'll draw a few cards about this and meditate on the subject....see if I feel guided/inspired to grow my business here or elsewhere.
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Hello @DenaO,
Great to see you posting in the Seller Community for the first time, welcome! 😊
So just for clarity and context, the prohibition on using Square to sell “occult materials” and whether or not an item falls under that prohibition is dependent on the purpose for which the item is sold.
For example, a claim that an item you are selling can perform a supernatural or metaphysical act or can be used in a way that is outside the normal physical limitations of the item, would be considered an occult item and would be prohibited under this section 6 of the Seller Agreement.
So long as you are not promoting, advertising, or otherwise claiming that what you are selling can do this, you are able process payments using Square.
Please let me know if you have any further questions.
Community Moderator, Square
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If I decide to sell crosses (Christian or any other kind) as retail and call them "protection crosses," does that constitute as supernatural or metaphysical since I'm selling/promoting an item to be able to do something that it generally/scientifically is believed not to be able to do? I don't know that something Christian falls under "occult" but could still be considered supernatural/metaphysical, depending on whose beliefs or philosophies are used as a baseline.
For reference, I do not use Tarot as a "spiritual" tool because I may not personally share the same religious/spiritual/philosophical beliefs as my clients. But I definitely include it as a psychological tool/medium intended for personal clarification. Whether or not someone chooses to receive that as spiritual or otherwise is up to them. My concern is that I'll be charged a higher rate because I'll get labeled as esoteric/metaphysical, and then get flagged, and then have my account frozen mid-business, and then have to spend precious time that would have otherwise been spent doing business, trying to contact Square and explain that I am not selling a spiritual/esoteric/metaphysical/occult/religious service.
Please advise.
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@DenaO please review the terms of service and seller agreement I linked in my prior response.
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@Frida I reviewed the terms and I am not understanding the connection between "Don't make claims that your product or service can do something beyond its physical ability to do so" (and I ask--according to whose/what definition?), and Intellectual Property such as the use of logos or copyright/trademark infringement? I would appreciate if you would please elaborate on that relationship and definition.
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Ok, or, please clarify this:
If a person of a Judeo-Christian background sells "protection candles" or "Guardian Angel" or the ever-popular "Saint" candles, promoting that an entity (usually an angel, saint, other spiritual/religious/esoteric entity) will "watch over them," does that qualify on the grounds of "occult material?"----or does that terminology only apply to non-mainstream religious/spiritual/philosophical practices....even if they both may claim to do the same thing? Christianity (for example) is not generally associated with "occult." Would Square consider such a seller making similar claims as violating the terms under "occult materials", or would they go unapproached because their identity does not typically fall under "occult"?
--->Or, does the language of the terms need to change in order to be inclusive of any and all religious/spiritual/esoteric/metaphysical practices that might sell a product or service that violates the terms, thereby making them ALL high-risk vendors (and not just occult, pagan, or anything else considered heathen or earthy/earthly practice)? Right now, it appears to discriminate against only CERTAIN spiritual (and the like) vendors, as opposed to ALL, as if only SOME spiritual, etc. practices are bad/high risk/violate terms.
For reference, I identify as a Christian (born, baptized, confirmed, and married), but participate in practices presently considered beyond the realm of popularized/"traditional" Christianity. But I don't promote or execute my services this way.
I get what you are saying: As long as I don't promote or sell in a way that violate terms, I *should* be okay. I want to trust that, I really do. But there are reports online about other Tarot readers whose philosophical identities I do not necessarily know, said that they had set up accounts and were accepting payments in exchange for services without problem and not promising/guaranteeing any supernatural outcome, and suddenly one day received a notice from Square that their account was being closed/frozen because their business, simply because they had a service called "Tarot reading," violated the terms because it was occult material. This is concerning to me because I have been a longtime user of Square. I would like to continue using Square because I am familiar with the platform and actually enjoy it. However, I want the peace of mind that I'm not going to have to fight to keep my business going simply because I'm flagged for using the term "Tarot". If I have to wonder if I'm going to have to defend my business in order to continue earning an honest income, I'm wary and wonder if I should consider a different processor for BOTH businesses.....
And that's where the other part of my concern comes in: If I will be subject to discrimination because my service is called "Tarot" and might be considered "occult material", do I continue supporting an entity that 1) incorrectly classifies me and 2) discriminates against others' religious identity? Or, would it be more effective if I instead went from a Christian identity and called them "Prayer card readings" so as to appease what appears to be Christian favoritism?... Am I "safer" if I promote myself as a Christian practitioner so that I don't get flagged as a forbidden "occult" practitioner? <---- If this is the case, Square NEEDS to either be transparent about their discrimination practices/prejudice, OR....Square NEEDS to modify their language so as to be inclusive and fair.
I challenge Square to become better-informed about the definition of "occult," because the way that the term is being used is hugely offensive and limiting and imposes the idea that all things "occult" are bad, and anything "not occult" is inherently "not bad". There are numerous "non-occult" vendors, and I'm very certain who use Square processing, that sell similar services and items, and are not being treated with the same scrutiny as those who are categorized and miscategorized as "occult".
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The definition is way too vague and telling people to refer back to an unclear policy is unhelpful. Square needs to concretely define occult services and items and also needs to be mindful of being discriminatory based on religious views. The ACLU went after Stripe because they were discriminating against legitimate tax-paying metaphysical businesses and they changed their Terms of Service to allow metaphysical services and items.
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Hi Frida,
Section 6 from the link you posted details copyright and trademark infringement. While this article helps prevent the selling of someone else's candles or some such, as was mentioned, it doesn't help clarify the question of what constitutes occult materials or services. I would also love some clarity on that query. The search continues...
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wow, well theres goes my future
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