Hey @KT8
This sounds like a serious issue. If this is constantly happening to you, I suggest you reach out to our Appointments Support Team. They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.
P.S. Welcome to the Seller Community
JJ
Community Moderator, Square
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