Sales Summary Report Tip Total incorrect after Tip Refunds

[urbanaxes]

Hiya Folks,

Mainly wanted to confirm I'm not missing something obvious.  I know there has been a lot of discussion about editing tips over the years, and that Square introduced the ability to refund indivdiual items, including the tip item, on a transaction, however as far as I can tell (under the covers) there is still no distinction between "business money" and "tip money" anywhere in the system.

Specifically, when a transaction is refunded, whether in total (including the tip), or just refunding the tip, the refund is still just treated as total-collected-minus-total-refunded and whatever amount was originally collected as a tip remains included in the Tip Total shown on the Daily Sales Summary Report.

We collate and manage our tipping outside of Square, and reconciling the reporting period total is a core part of that process, however having the incorrect total being shown on that report obviously causes a bunch of pain.

[JJ_]

Hey there @urbanaxes

What you're looking for is currently a Feature Request. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).