Hiya Folks,
Mainly wanted to confirm I'm not missing something obvious. I know there has been a lot of discussion about editing tips over the years, and that Square introduced the ability to refund indivdiual items, including the tip item, on a transaction, however as far as I can tell (under the covers) there is still no distinction between "business money" and "tip money" anywhere in the system.
Specifically, when a transaction is refunded, whether in total (including the tip), or just refunding the tip, the refund is still just treated as total-collected-minus-total-refunded and whatever amount was originally collected as a tip remains included in the Tip Total shown on the Daily Sales Summary Report.
We collate and manage our tipping outside of Square, and reconciling the reporting period total is a core part of that process, however having the incorrect total being shown on that report obviously causes a bunch of pain.
