[RESOLVED] Performance Issues: 2-Factor Authentication via SMS

[isabelle]

We’ve been made aware of an issue impacting 2-step verification text message notifications (SMS). Our Engineers are actively working to implement a fix. 

In the meantime, please feel free to reply below with any comments, concerns, questions or workaround suggestions related to this issue. 

Please note that any seller offered workaround is not necessarily tested or approved by Square. 

We will update this thread in real-time as we identify more information and work towards a solution. For additional updates, please check issquareup.com. 

[isabelle]

We've implemented a fix! We will still be monitoring this issue until it's been marked as fully resolved - but you should be receiving 2-step authentication codes via text message as normal. 

Thanks for your patience 🤓

[isabelle · Accepted solution]

Fully resolved! Yay 🎉

Thanks for your patience with us today.

[JDzubay]

I have several customers complaining that the 2 factor authentication is not working. Can this be fixed, or better yet turned off by me some how? Thanks!

[onemanshow]

I have a client who is not getting the authentication code when he is trying to create his account online. I have no idea how to help him get this working. any suggestions would be great.

[HeartStores]

Could you please make this 2 Factor Authentication and OPT IN, rather than the "Pestering" on the screen?  We've had it "accidentally"  turned on twice now and do not want/need this feature . I have been previously informed that there was a plan to have this fixed/changed with next update. (Which we just had - and alas, it still pops up periodically)  Any update?