Failed Connection to Samsung S24 Ultra

[Valleyview]

Anyone got a fix for trying to connect the Samsung S24 Ultra to the square reader - apparently its something to do with it being 64 bit instead of 32 bit ?

[Sineaid · Accepted solution]

Thanks for joining the community @Valleyview! It’s great to have you here. 

Having looked at our device compatibility list, I can see that the Samsung Galaxy S24 Ultra is currently untested. So we wouldn’t be able to recommend any workarounds with regards to pairing, or guarantee that the app and Reader would function as intended if the device were to pair, after following the standard troubleshooting for compatible devices. 

Square does aim to support the latest and most popular Android and iOS devices on the market, however this does take time and may not always be possible for every device. 

While we can't confirm timelines for new devices being added to our compatibility listings, you can continue to check our Device Compatibility page for updates.

You'll also find information on devices that are unsupported and known to have compatibility issues here.

[Annemaree]

Has the s24 ultra been tested yet? I'm having issues connecting?