Epson printers printing very slow and customer order ticket printing last

[Deepshah]

Epson printers and printing very slow since last update.

Also customer order stubs have started to print after the kitchen order is printed used to be printed first

[Arie]

Hey @Deepshah,

Thanks for writing in to the seller community, I noticed it's your first post, welcome 😊

When you have a moment, I'd recommend checking that both your device, and Square App, are running on the most up to date software available. It might also be worth checking what your internet connection is looking like, if you're using a network / wifi printer - if you've got several devices connected, this may impact printing speed, too. 

Please reach out to our support team to troubleshoot further, as we'll be able to take a closer look at your set up this way, than we can via this forum. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"