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Live Q&A: Learn how to get paid again and again (and again) with predictable revenue streams

Square’s subscription management software allows any business to easily create recurring revenue streams. If your business utilizes subscriptions, memberships, donations, or other forms of recurring payments, our product team wants to hear from you. Not using this service but interested in learning more? This is also the discussion for you. 


On Wednesday, September 28, we welcomed back @jean_sq from the Subscriptions team for another Question & Answer session! Her team is always eager to learn about how they can better address your business's recurring payment needs as well as answer any questions you may have.

 

Have a look below to see what topics business owners brought up, and be on the lookout for a "Best Answers" summary post (coming soon) that covers the main takeaways from this discussion.

 

Note: Although we can't share specific details on our product roadmaps, this information will be helpful as we continue to make improvements.

 

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 Photo Credit: Ambitious Creative Co. - Rick Barrett on Unsplash.

️ Tom | he/him
Seller Community Manager | Square, Inc.
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Best Answer

Hello Everyone,

The Subscriptions team really appreciated all the great engagement! Thanks so much for taking the time to share your questions and feedback! We hope that your questions were answered—the experiences you've shared will help us as we continue to iterate based on your feedback.

As we close out this event, we wanted to do a recap on three themes that bubbled up:

 

Subscription plan management: Ability to change the price of a plan, swap a customer from one plan to another, and enforce cancellation policies (eg. not allow a subscriber to cancel early from a 6-month plan).

Reporting and Subscription management: Sort your subscriptions on Dashboard (by plan, billing status, subscription status, subscription date, alphabetical, etc.), generate more detailed reports (revenue, plan membership, etc.), and keep your Dashboard view clean by hiding canceled/unused subscriptions and plans.

Notifications and customer management: Customer notifications before each recurring charge, reminders of an expiring subscription and more sophisticated customer portal features

 

The team hopes to tackle many of these in 2023!

 

There was also lots of excitement around an integration with Square Appointments! In the upcoming year, we will be sharing more details on that in the Seller Community. In the near future, you can also expect to see big improvements on collecting shipping and other fulfillment information and being able to make any item in your Square catalog subscribable!

GET STARTED WITH SUBSCRIPTIONS TODAY

No monthly fees and only 2.9% + 30¢ per transaction on each subscription, regardless of whether the card is present or not present.

 

As we work on what things to prioritize, we love to hear from sellers on what controls and features are most important. Please keep sharing here in the Seller Community. We are listening!

Again, thanks for your participation.

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I would also like to know this 

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@shellysmt2014 See response to @InquiringQuilte above.

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@YellowstoneFarm  Yes. You can use Square Subscriptions to create a subscription plan and then generate “buy button” embed code to include on your Wix site.

 

From your plans page in Square Dashboard, click the link icon on the subscription plan you wish to share and then choose “Share Checkout link”



jean_sq_0-1664402567207.png

 

Upon clicking that link, you will be presented with a pop-up window with many share options. For embedding on a Wix website, you would choose to create a “Buy Button”, and then you will see a link for how to embed on a Wix site.

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Does this integrate with a Squarespace site?

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@InquiringQuilte Yes. You can use Square Subscriptions to create a subscription plan and then generate “buy button” embed code to include on your Squarespace site.

 

From your plans page in Square Dashboard, click the link icon on the subscription plan you wish to share and then choose “Share Checkout link”

 

jean_sq_0-1664402688766.png

 

Upon clicking that link, you will be presented with a pop-up window with many share options. For embedding on a Squarespace website, you would choose to create a “Buy Button”, and then you will see a link for how to embed on a Squarespace site.

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HI, Square is my payment process for my CBD ecommerce company on a wix platform website. Can I integrate subscriptions through Wix?

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@robertstang Yes. You can use Square Subscriptions to create a subscription plan and then generate “buy button” embed code to include on your Wix site.

 

From your plans page in Square Dashboard, click the link icon on the subscription plan you wish to share and then choose “Share Checkout link”

 

jean_sq_0-1664402984297.png

 

 

Upon clicking that link, you will be presented with a pop-up window with many share options. For embedding on a Wix website, you would choose to create a “Buy Button”, and then you will see a link for how to embed on a Wix site.

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I run a cleaning business. I dont do contracts  but I would like to start a blog on cleaning tips. How do i sell my blog as a subscription? 

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@amyc32505 There seems to be two parts to this. The first part where Square Subscriptions could help is in managing the payments. You could set up a membership plan for accessing your blog and Subscriptions could handle the recurring payments. The other part is that you will need to limit access to your blog by some means (password or something else) and only provide access to those who are paying customers. The whole 2nd part of this is not something that Square Subscriptions can tackle but it can certainly handle the recurring payment piece.

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  • I'm just getting started with memberships for my business — what should I keep in mind as I get set up?
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@TheGlamBarltd For some best practices on what to offer as a subscription, I’d recommend this article (Square is not associated with this article). This is one quote from it that I think is relevant:

 

“decision makers must ensure that a new subscription business is a sustainable model based on a value proposition and business case tied to an unmet consumer need, and that it supports the retailer’s overall strategy.”


When you are ready to start building subscription plans through Square, I’d start with our getting started article - that walks you through getting started creating subscription plans either through Square Dashboard or Square Point of Sale.

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It would be more accessible if it was under “add item” and add subscriptions. It could take you to the subscription page to set up but still be accessible through item library. 

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Hey @PreTeePBoutique,

 

We are currently working on an integration between Subscriptions and the Square item inventory. If I’m understanding correctly, you are recommending having Subscription plan creation as part of the process of creating a new item. That’s an interesting thought and I’ll be sure to pass onto the team.  Thank you!

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How can I integrate subscription payments into an already built website. It would be amazing to use this feature in my fitness studio so my recurring members could book their classes without having to do a separate transaction. 

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Hi @MikeeBentz,

 

From your Subscription plans page in Square Dashboard, you can generate “Buy Button” code that you can embed on your website. From your plans page in Square Dashboard, click the link icon on the subscription plan you wish to share and then choose “Share Checkout link”.

 

subscriptionsqa2.png

 

Upon clicking that link, you will be presented with a pop-up window with many share options. For embedding on a website, you would choose to create a “Buy Button”, copy the resulting embed code, and include it in the HTML code section of your website where you want it to appear.

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I run an exam prep coaching business. I am wondering how I can make that service into a subscription? What would I have to offer?

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Hi @SavvySW,

 

I’m certainly not an expert in the exam coaching space, but here’s one idea: If you offer online content, you could offer subscription access to test questions, practice exams or other online content you have available

 

There may be some other great ideas from others in the Seller Community though!

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That's a GREAT idea!!!! Thank you! Now I just have to figure out how to go about structuring that. Thank you for such a helpful response.

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I’m very interested in this topic as we are currently evaluating moving to a separate software platform so we can collect more detailed information from our members, manage a membership database, and manage a member pass entry/check-in system.  We are a private not-for-profit summer swim and racket club.

 

We would love to take advantage of a wider feature set focused on membership businesses like ours!!!

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Hello @StanleyPool,

 

Great! Are there any features in particular that you are looking for with Subscriptions?

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I would like to start a monthly membership program for my skincare salon. How do I get started? 

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