Grow your business: Ask us anything about subscriptions and recurring payments!

[Tom]

👋  Hello Sellers! We were thrilled to have our Subscriptions team drop in for a Q&A on Wednesday, September 1st at noon PT / 3pm ET!

We recently launched a set of subscription features that unlock the ability to create subscription plans and accept recurring payments with your customers. As we will continue to iterate after this initial launch, our product team wants to hear directly from you.

With that, it was exciting to introduce you to @JenLax, who has been leading the charge with this new set of features. She and her team were eager to hear your thoughts on everything ranging from initial setup—to what you'd like to see more of in the future.

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.

[jean_sq]

Hi @taylorandjones , yep, still on track for early June release.

[thegreenwitch]

I don't see an option to include shipping with the subscription. How does this work for physical products??? Is this possible, or do we have to include that in the price? 

Also how on earth do we edit the subscription plan price without deactivating it and creating a whole new plan? 

[jean_sq]

Hi @thegreenwitch ! I work on the Subscriptions team. Both of the things you mentioned are coming. You are correct that you cannot change the subscription plan price (and we know that is frustrating for you!). The team is working on having price changes/plan swaps. No exact ETA available yet but hopeful in the first half of 2023

For selling physical goods, we are currently in beta with Square Online for selling and fulfilling subscriptions through Square Online.

Could you share a bit about your fulfillment process? (eg. ship, pick-up, delivery? Flat rate shipping or something else?)

[WTad]

is there a way to view or print a list of subscribers ?

[wyldbill]

Nope, not from the dashboard. 

You can write code to access this information from the API.

[sophiacoffee]

How do I customize the page a customer accesses from their customer account to manage their subscriptions? Right now, it's pulling an old logo of ours from somewhere and a color scheme that we no longer use. I'm not sure where it's getting those things from so that I can update them.