x
Your opinion in 1 minute.
Help us improve by answering 4 quick questions.
Take Survey Now
3.15.192.196
3.15.192.196
Start Thread
Can't find what you're searching for? Start Thread
Announcements
Stay tuned and register for all of the exciting Community events on our Events Calendar!
Tom
Admin
โ€Ž08-25-2021 04:13 PM

Grow your business: Ask us anything about subscriptions and recurring payments!

๐Ÿ‘‹  Hello Sellers! We were thrilled to have our Subscriptions team drop in for a Q&A on Wednesday, September 1st at noon PT / 3pm ET!

 

USES_VerveWine_Retail_InventoryManagement_OpeningMovingSortingBoxes_0478_VR_03_Medium.jpg

 

 

We recently launched a set of subscription features that unlock the ability to create subscription plans and accept recurring payments with your customers. As we will continue to iterate after this initial launch, our product team wants to hear directly from you.

With that, it was exciting to introduce you to @JenLax, who has been leading the charge with this new set of features. She and her team were eager to hear your thoughts on everything ranging from initial setupโ€”to what you'd like to see more of in the future.

 

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.

๏œ๏ธ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
Labels:
34,773 Views
Message 1 of 111
Report
1 Best Answer
jean_sq
Community Team
โ€Ž09-01-2021 01:00 PM

Best Answer

Hello Everyone,

 

Thanks again for taking the time to share your questions and feedback!

 

We hope your questions were answeredโ€”the experiences you've shared will help us as we continue to iterate based on your feedback.

 

As we close out this event, we wanted to do a recap on three themes that came up frequently:

 

Subscription fulfillment support: Though not currently available, we plan to offer this in early 2022.

Advanced Seller and Buyer Controls for Subscriptions: We will offer pause/resume capability on subscriptions (for both sellers and customers) as well as custom billing dates on subscriptions later this year (2021). 

Square Online integration: We hope to have full integration with Square Online in 2022 which will offer fulfillment flows with online inventory as well as deeper access to customer information.

 

Get started using subscriptions today - no monthly fees and only 2.9% + 30ยข per transaction on each subscription, regardless of whether the card is present or not present.

 

The subscriptions product will see lots of exciting changes in the next six months and beyond. As we work on what things to prioritize, we love to hear from sellers on what controls and features are most important. Please keep sharing here in the Seller Community. We are listening!

 

Again, thanks for your participation.

 

For a review of other products we featured this month within the Seller Community, take a look at this post: Upcoming Events in Seller Community, July Edition.

 

View Best Answer >

30,002 Views
Message 78 of 111
Report
110 REPLIES 110
jean_sq
Community Team
โ€Ž05-04-2023 12:47 PM

In response to taylorandjones

Hi @taylorandjones , yep, still on track for early June release.

1,215 Views
Message 106 of 111
Report
thegreenwitch
โ€Ž04-05-2023 01:16 AM

I don't see an option to include shipping with the subscription. How does this work for physical products??? Is this possible, or do we have to include that in the price? 

 

Also how on earth do we edit the subscription plan price without deactivating it and creating a whole new plan? 

0 Likes
1,596 Views
Message 107 of 111
Report
jean_sq
Community Team
โ€Ž04-05-2023 08:47 AM

In response to thegreenwitch

Hi @thegreenwitch ! I work on the Subscriptions team. Both of the things you mentioned are coming. You are correct that you cannot change the subscription plan price (and we know that is frustrating for you!). The team is working on having price changes/plan swaps. No exact ETA available yet but hopeful in the first half of 2023

 

For selling physical goods, we are currently in beta with Square Online for selling and fulfilling subscriptions through Square Online.

Could you share a bit about your fulfillment process? (eg. ship, pick-up, delivery? Flat rate shipping or something else?)

0 Likes
1,448 Views
Message 108 of 111
Report
WTad
โ€Ž06-14-2023 10:58 AM

is there a way to view or print a list of subscribers ?

0 Likes
951 Views
Message 109 of 111
Report
wyldbill
โ€Ž07-11-2023 09:04 AM

In response to WTad

Nope, not from the dashboard. 

 

You can write code to access this information from the API.

 

0 Likes
841 Views
Message 110 of 111
Report
sophiacoffee
โ€Ž07-12-2023 10:18 AM

How do I customize the page a customer accesses from their customer account to manage their subscriptions? Right now, it's pulling an old logo of ours from somewhere and a color scheme that we no longer use. I'm not sure where it's getting those things from so that I can update them.

0 Likes
801 Views
Message 111 of 111
Report
Anonymous
Anonymous

Events

© 2022 Square, Inc.