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Unanswered Questions

I have a relatively new contactless chip reader. I'e used it successully a couple times. Now it won't connect. It keeps failing. It' fully charged, ive rebooted...

5 - Supporter
Posted 01-06-2018 in Troubleshooting
0 Replies

I have canceled a recurring invoice series and for some reason, it is still sending an old client invoices even though we aren't working together anymore. I hav...

5 - Supporter
Posted 01-04-2018 in Troubleshooting
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Do I need a new reader/swipe Square to handle AmExp if manually put in numbers. My old one works but cannot do this? Do I need a new swipe Square and should I a...

5 - Supporter
Posted 12-27-2017 in Troubleshooting
0 Replies

As you know theSqPaymentForm is the only way of getting a nonce, so if it doesn't work, ou're stuck. As you guess, it doesn't work for me because I'm writing dy...

5 - Supporter
Posted 12-21-2017 in Troubleshooting
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Forgive me if this covered in another thread. I succesfully completed ( I thought) a manually-entered transaction a few minutes ago. A brief Square error messag...

5 - Supporter
Posted 12-08-2017 in Troubleshooting
0 Replies

I am getting this error on safari 10.1.2 from the payment form.jst.getEntriesByType is not a function. (In 't.getEntriesByType("resource")', 't.getEntriesByType...

5 - Supporter
Posted 12-08-2017 in Troubleshooting
0 Replies

I have an app using the v1 API that was working until today. Now the API calls are receiving an http 401 unauthorized. I've updated my personal token and verifi...

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5 - Supporter
Posted 12-06-2017 in Troubleshooting
0 Replies

I am unable to change my theme at all. If I select anything different, I can't upload a new hero image for the top of the page, and it doesn't appear to be requ...

8 - Enthusiast
Posted 12-06-2017 in Troubleshooting
0 Replies

I click "point of sale" icon on my iPhone and it appears and disappears.. How can I fix it?

5 - Supporter
Posted 12-05-2017 in Troubleshooting
0 Replies

I can't seem to get my contactless reader device to pair up with Samsung tablet using wifi only and it use to...does any one know what may be the issue

5 - Supporter
Posted 12-05-2017 in Troubleshooting
0 Replies

Automatic generating receipt not going through to the customers we did reinstall the App and logged in again still have troubles, please help thanks!!!

5 - Supporter
Posted 12-05-2017 in Troubleshooting
0 Replies

We did update on pod square register and now it will card swipe reader does not work

5 - Supporter
Posted 12-05-2017 in Troubleshooting
0 Replies

I have a bunch of unpaid and a couple "failed" invoices in my invoice list that I'd like to delete, but see no clear way to do so. It seems like more than a few...

5 - Supporter
Posted 12-05-2017 in Troubleshooting
0 Replies

Hi, My name is Nami i am owner of new restaurant in Michigan, i don’t have home address right now, how can i do to verify my personal identicifation can i use ...

5 - Supporter
Posted 12-04-2017 in Troubleshooting
0 Replies

Online signup form will not accpet my FEIN

5 - Supporter
Posted 12-04-2017 in Troubleshooting
0 Replies

My client is showing two pending payments from the invoice I sent her but I'm still showing an unpaid invoice. I don't see a declined notification in the invoic...

5 - Supporter
Posted 12-04-2017 in Troubleshooting
0 Replies

I live in AZ and we do not observe daylight savings time. Every time daylight savings starts or ends it wreaks havoc with my schedule. Client's reminders are te...

5 - Supporter
Posted 12-02-2017 in Troubleshooting
0 Replies

The new merge of appointments and point of sale is a huge cluster. If I’m on a phone call using the headphone jack I get a blasting noise in my ear and can’t bo...

5 - Supporter
Posted 12-01-2017 in Troubleshooting
0 Replies

I am trying to set up a Facebook campaign. During the process, I get to the part where it says to edit the Facebook link ( to put mine in) I can't get it to edi...

5 - Supporter
Posted 12-01-2017 in Troubleshooting
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Customer paid her invoice and got a text confirmation from her credit card company. Her payment is not showing up on my end in Square! Help!

5 - Supporter
Posted 11-29-2017 in Troubleshooting
0 Replies