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Unanswered Questions

To start I have to say what a mess square support is. Splitting their team up into groups based on square products might seem like a good idea, but there is a H...

5 - Supporter
Posted 08-18-2023 in Square Point of Sale
0 Replies

Hi Seller Community,We are happy to announce that we have extended our phone support hours for Square Loans to 7AM-5PM PT. You are now able to call in an hour e...

Square Community Moderator
Posted 08-16-2023 in Square Loans
0 Replies

Hi Folks!I have been using virtual terminal and when I go to redeem a gift card it no longer proceeds to a second screen to charge remaining balances. For examp...

6 - Contributor
Posted 08-12-2023 in Troubleshooting
0 Replies

I am moving forward with the same Square for Restaurants and Email marketing from Square and I run very strict DMARC on my domains. I've been concerned this is...

10 - Advocate
Posted 08-11-2023 in Square Marketing
0 Replies

Hi I’m using square retail plus I’ve created my vendors and low stock alerts and I’m not seeing any automatic purchase orders be generated. I’ve turned on auto ...

6 - Contributor
Posted 08-10-2023 in Square Point of Sale
0 Replies

Is there a way to collect recipents phone number when is a gift? We are having trouble with the deliveries every time we try to reach the person that is getting...

5 - Supporter
Posted 08-09-2023 in Troubleshooting
0 Replies

Is it possible to use a color from your own branding in a services appointment booking embedded code or widget?I am also really confused as to why the service l...

5 - Supporter
Posted 08-05-2023 in Square Appointments
0 Replies

I am exempt from Colorado FAMLI coverage and I checked the box to indicate this. I keep getting warnings that my Colorado FAMLI number is incorrect. I have cont...

5 - Supporter
Posted 08-04-2023 in Square Staff and Payroll
0 Replies

The KDS reports it as a mechanical error. When I reprint ticket after hard power cycling printer, it will print fine. When order comes from the point of sale ap...

Square Champion
Posted 08-03-2023 in Square for Restaurants
0 Replies

Whenever I try to edit the modifier defaults on items the selections no longer populate. I've been seeing this issue for a few days. Does anyone have a fix for ...

6 - Contributor
Posted 08-02-2023 in Square Point of Sale
0 Replies

So whenever an order is placed through the Square register, the ticket for that order will show "Check POS" for its order type instead of saying "For here" or "...

5 - Supporter
Posted 07-23-2023 in Square Point of Sale
0 Replies

I have my availability time slots set forTuesdays and Thursdays. This shows accurately under my info on my website. But when you go to book it shows appointment...

5 - Supporter
Posted 07-21-2023 in Square Appointments
0 Replies

If I split a check and then later 1 person wants to pay the whole table , how do I merge it back to just 1 bill ? Thank you

7 - Protege
Posted 07-20-2023 in Square for Restaurants
0 Replies

I DO have a feature request in with support for this - because the rep couldn't find a way to do this. Has anyone found a workaround to get a report of their in...

5 - Supporter
Posted 07-11-2023 in Troubleshooting
0 Replies

Hello, I'm a website designer that works for Square Online sellers.I'd like to utilize Square Invoices and Shifts to deploy invoices for my website consultation...

10 - Advocate
Posted 07-02-2023 in Square Invoices
0 Replies

My problem today:An employee could not access the "On Demand" option to receive payment.My informative feedback was through an over-the-phone representative:"If...

5 - Supporter
Posted 06-29-2023 in Square Staff and Payroll
0 Replies

Good afternoon,I just got off the phone with support and they said this Feature was not available. I'd like to suggest that we have an option to remove times of...

7 - Protege
Posted 06-28-2023 in Square Appointments
0 Replies

We are looking to run a hybrid style of service to utilize QR codes at certain tables and sections. In an effort to not double seat a table from our host stand,...

5 - Supporter
Posted 06-28-2023 in Square Point of Sale
0 Replies

I have email reminders set for 1 hour before appointment bookings. My customers receive text reminders, but not email reminders if they book within 2 hours.This...

5 - Supporter
Posted 06-27-2023 in Square Appointments
0 Replies

When will Square add the same functions available for online ordering, specifically the scheduling of pick-up orders, to the native Restaurant POS? Would love t...

5 - Supporter
Posted 06-26-2023 in Square for Restaurants
0 Replies