Credit card payment not authorized

[Alpha-War]

Credit card payment not authorized from square POS, possibly related to an software update. No issue with mobile square system or contactless payment via phone.

[JK_Fiber_Art]

Probably more details would be helpful - what is your Square POS setup (example: iPad with Stand).   Which type of mobile devices - Apple or Android?   The volunteers here are not the same as Tech or Customer Support but, there is a lot of hands-on experience using Square's Apps and Hardware however, there's quite a few combinations of devices that can be used so it's helpful to understand exactly what is working and what is not.   Your other option is to contact Support direct which can be done via your Square Account.

[Summer2024]

Hi there, @Alpha-War! 

I know a few days have gone by, but I just wanted to check in and see if this issue is still persisting? @JK_Fiber_Art has asked a couple clarifying questions that will definitely help with any troubleshooting we can attempt to do here. 

Our Support Team is also always an option and they can take a look into specific details and issues within your account. 

I, or other moderators, will be on the lookout for your response! 

[Alpha-War]

Yes. Thank you for your support. We have two square registers that were recently updated. The customer display card reader function is the only function that is no longer working. We have reseated the display in the main display, connected the customer display to the main display via cable, restarted the entire system, double checked if IC payment would work and they do. It’s only credit card both chip and tap. Manual entry works. Any assistance is greatly appreciated. 

[Katie_SQ]

Thank you for providing that information, @Alpha-War!

It sounds like you've tried a lot of the recommended troubleshooting steps already, so in this case, I’d recommend reaching out to our Phone Support Team so they can take a closer look into this with you. When you can, please give the team a call on 0120-117-042 between 10AM - 6pm, Japan Time. You can also reach out by signing in to your Square account and heading here.

Sorry I couldn’t be of more help, but please let me know if you have any other questions!