Ultimatedripgod
12-17-2023
05:35 AM
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Check out error help?
This is my page https://checkout.square.site/merchant/ML2V6B70FRWG5/checkout/2JCXGKJJXS67GPJ6D64VN5LP
The problem is it shows up with colour options that I dont have available and when I go into the product only the one colour shows up?
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1 REPLY 1
Lou8
12-18-2023
09:44 AM
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Hi @Ultimatedripgod, welcome to the Seller Community 👋
Could you confirm that the colors listed in the drop-down correspond to an option set you've created?
Is the issue affecting other items or only QR Girl Tee #1?
Here are some troubleshooting steps you could try in the meantime:
- Delete the option set that features these colors, and recreate it again if you need to apply it to some of your items
- Delete any option sets currently applied to item QR Girl Tee #1
- Delete the checkout link for item QR Girl Tee #1
Since we're not able to view account information on the Seller Community, I invite you to contact our Support Team by phone or email if the issue persists. A member of our team will be happy to look further into it for you.
Lou
Community Moderator, Square
Community Moderator, Square
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