Adam,
This bug happens regardless of any changes made to products. This bug has existed for more than a year. A coupon's category settings disappear after a few days (it has been anywhere from 1-5 days in the ones we were able to track) and neither I nor your support team have been able to find a way to prevent this.
In the past, we would create a new coupon for a category of products and send out a newsletter. And after a couple days the customer complaints would roll in about how we were scamming them with a "fake" coupon that didn't work.
I contacted Customer Support about this problem last September, and was eventually informed (on Sept 19, 2020) that this is a "known bug" and we'll get an email when it's fixed. It's been 8 months; I'm not confident it will be fixed anytime soon.
This is a serious bug. I had found a workaround. We only created coupons that are valid for ALL of our products (and then of course we had to overhaul our price structure and marketing to account for this change).
Unfortunately, the sales of our downloadable products depend on deep discounts via coupons. We are happy to give a newsletter subscriber a coupon for 50% (or more) off one of our downloadable games, because the game costs us nothing to produce. But we will lose money if we allow the same 50% discount for hard goods (printed material, card decks, dice, etc.) — because that will drive the price below our cost.
This summer, we will begin selling a lot more hard goods. This means that we either need to get this bug fixed, or we need to find another hosting service.
Thanks!
Clay
