Why Support Center never send back mail?

[YT11]

I sent email form "WEEBLY HELP CENTER Submit a request" many times.
But they don't give me any response even confirmation screen and auto response.

I called and wain 20 minutes, but they don't receive.

How can I contact them?

I paid them but service is stuck, because email function doesn't work.
So, I sent e mail them many times.

[Adam7]

What email address were you using with the form, @YT1? I see one request in our system from the email address on your account, which got a reply back on December 6th.

[YT11]

At that time , I clicked the link in the email.
But on the management screen, it dodn't proceed.

I'm asking the solution.
Please answer to it.

[YT11]

Can I talk to you on the phone?

[Adam7]

You're more than welcome to call as a Business subscriber: 1-844-493-3259

We also have live chat in our Help Center if you'd prefer that. Make sure you're logged into your account, and look for the chat tab on the left or bottom of the Help Center. If you don't see it, it means that all our agents are currently helping other customers. If you wait a few minutes and refresh, it should show if someone is available.

[TRESBON]

I have used GoDaddy before and maybe I'm spoiled but I get a response immediately from them which is how I treat my customers also!  I decided to use eHost for my new business and find it time consuming and not as easy as they told me.  When I went with eHost, I was on live chat several times asking questions.  They were always quick.  However, after I paid for my domain and subscribed to eHost, I get zero help without waiting up to 2 hours for live chat to respond.  I thought about changing to HostGator and couldn't even get a sales support person on live chat in 2 hours so they don't want my business!  I reviewed several options online with Weebly sounding like just what I was looking for.  HOWEVER, I emailed Weebly nearly 2 days ago and no response except they would get back to me.  That's not acceptable if I am to become your PAID customer.  I was ready to jump from eHost to Weebly but now I am skeptical.  Why can't someone get back to me to make me a new customer or not?

[Adam7]

Sorry to hear about your experiences, @TRESBON. We aim to reply to all email requests within 24 hours, although during periods of high volume it can sometimes be a little longer. We have live chat in our Help Center for quicker help, though. Look for the tab at the bottom of the page:

http://hc.weebly.com

If you don't see it then it means all our agents are currently helping other customers; wait a few minutes and reload and it should show if someone is available.

[dognyard]

I also cannot get any help from "support" and the live chat seems to always be offline. What's up Weebly??

[Bernadette3]

Hi @dognyard Sorry you weren't able to reach anyone. Chat was offline from 12-1 for an office meetings, but both chat and phone reps are available now. Is there anything we can try to help you with on here? 

[KSorteberg]

Don't go into Weebly.  Horrible customer service.

[Bernadette3]

Sorry to hear you experienced that. It looks like you spoke with a rep already and were able to fix your billing issue. 

[GSR1]

Hi Adam. I can see Weebly no longer offer live phone support to customers outside the U.S. and only offer email support. I need help with a problem with one of my websites that is displaying incorrectly (in the mobile format, which should be displaying in the desktop format). In the past Weebly have not responded to my email support tickets. Are you able to help? Warm regards, Glen

[Ellie_]

Hi there @GSR

It sounds like this could be related to your theme. Are you currently using an updated responsive theme?

[GSR1]

It's a new theme and a responsive one Dani. The site was only created in the last year. But it seems to be fine now, so all good. Thanks for your help, Glen

[KSorteberg]

I have the same issue.  I have phone support with my subscription and they won't allow any calls.  They continuously disconnect chat sessions, too.  Weebly has turned out to be a huge disappointment.  We're moving to Shopify.   The sad part is they don't care at all.  They have so many customers that losing a couple is no big deal.