Weebly not sending shipping info correctly to Shipstation via the App

[1801]

I reached out to Shipstation to see why their App wasn't transmitting the shipment information properly from Weebly and they referred me back to Weebly for help.

The problem is when a customer chooses an expedited service such as UPS Next Day Air, it is not noted in the shipment information when sent to Shipstation via Weebly 's Shipstation App connection. You can't tell what type of shipment was requested - just how much they paid.

It also doesn't send the tax info to Shipstation, this order had a $4.12 tax on it:

Please see below:

Daniel Teat (ShipStation)
May 3, 9:29 AM CDT

Hey Julie,

Thank you for reaching out to us here at ShipStation.

I looked into your support ticket and did some digging on this to see why the requested shipping service from the marketplace wasn't showing.

I took a look into a few of your orders and I pulled the orderXML file for order# 977801143. Looking into this feed I see that ShipStation is asking for shipping provider, however Weebly isn't supplying that specific data.

I checked into few other accounts that use Weebly and the shipping service wasn't importing over either with the order. This leads me to believe that Weebly doesn't actually import the requested shipping service your customer selected into ShipStation.

From here I recommend you reach out to Weebly and see if they have plans to edit this or make it available in the future. I have supplied a screen shot of the order xml feed for order# 977801143 to show Weebly.

Let me know if you have any other questions.
Daniel Teat

[Adam7]

Thanks for the info and sorry for the trouble, @180. I'll take this to our engineers to triage and figure out what we can do.

[UkeMcQ]

Also, the ShipStation order info shows that customers paid the MSRP and not the sale price they actually paid, causing a lot of confusion for the customer and a lot of explaining on my end.  

I've reported this to ShipStation and I am waiting for a response. Since it looks like there's been issues since 2017, maybe I should looking with switching to Shippo.

[Bernadette3]

I'm not super familiar with ShipStation, @UkeMcQ, but I'm quite familiar with Shippo. It's also nice that Shippo is directly integrated in your store, so you can make your labels within your account. What type of features drew you to ShipStation in the first place? I want to make sure that Shippo would be a good fit for you.