I have a small online business with a Weebly website. I sell items to customers and charge shipping based on the weight of the item. I have all my shipping setting set up correctly. Though Weebly continues to not charge my customers any shipping cost, and I still have to pay for that out of my pocket. It is a glitch on Weebly's end and I have been on the phone with them multiples times for hours on end and they have not fixed the issue. I have also been emailing them, giving them the order# each time that the glitch occurs again, and they have given no response. A few months ago they said the engineers were "working on it" and now they are refusing to give an update on the situation.
I am losing a lot of money because of this and I am a small business, not to mention how much I pay Weebly for my website. I expect a lot better customer service than this, as I have been a customer of Weebly for a long time.
