x

Question about Paypal customer refund

 I tried to refund a transaction and got this message 

"There was an issue automatically processing this refund. The message returned by the payment processor was: You can not do a partial refund on this transaction"

I had marked the transaction as SHIPPED and the order was processed via the customers paypal account.

Any help appreciated.

766 Views
Message 1 of 2
Report
1 REPLY 1
Square

Sorry to hear that, @Duffeyjad. How old is the order that you are trying to partially refund?

761 Views
Message 2 of 2
Report