Not receiving order confirmations to my email address

[mikeg1]

Hi All

I am not receiving order confirmation emails to my email address, this seems to have been happeining for a week or so!

They are not in spam folders or any other folder.

Anyone experiencing the same?

Mike

[Adam7]

I'm not aware of any larger issues around this right now, @mikeg. If you haven't yet, can you get in touch with our Customer Success team about your order emails? Thanks!

[mikeg1]

Adam

I have opened a support ticket. My customers (and me) are still not receiving order confirmations! I'm surprised that no one else has reported this as I would be really surprised if it was a problem affecting my websites only!

Mike

[Bernadette3]

Hi @mikeg I remember you having this issue about a month ago. I sent you a support ticket on 4/21 letting you know the devs were working on the issue. As far as I know they resolved everything.. Let me see if anyone else that was affected previously is experiencing this again. Very sorry for the troubles!

[mikeg1]

Bernadette

Many thanks - I can say 100% that i am receiving no order confirmation emails. I have also had customers telling me that they are not receiving order confirmations but i cannot say if its for particular types of email account or global!

Hope you can get this fixed as its a pain and time consuming having to email customers telling them that orders have been sent!

Cheers Mike

[Bernadette3]

I'm so sorry! I'll be sending you a support ticket to get some additional permissions. 

[wejo7185]

Just curious what the fix is?

I am new but have a business plan and the site is published. I placed an order on my own website and both as the customer and as the merchant I received no email.

[Bernadette3]

No, unfortunately. The engineers are still working on a fix. If you download the app you will receive an alert when an order is placed. Not ideal, but something to consider while this is being worked on. Is it okay if I make a test order to confirm? Or if you have a test product let me know which one it is? Thanks! 

[mikeg1]

I think it is more important if the customer email problem is fixed, yet again i have more customers advising no emails received across two of my sites. So I think the problem is widespread.

In summary:

1. Customers receiving no order 'confirmation' or 'order dispatched' emails - High priority!

2. Site Owners receiving no order 'confirmation' emails - low priority.

This has already contributed to an order being returned - as they were not aware the item was sent & tracked so missed picking it up from their post office. We really need the customer emails problem sorted please!

Cheers Mike

[Bernadette3]

Couldn't agree with you more, @mikeg. Do you process the shipping through Weebly? If so, are you saying the customers are not getting the shipment notification? 

[mikeg1]

That is correct, some customers are not getting the shipment confirmation or dispatch confirmation - although some are as I have asked a few returning customers what emails they have received!

Only today i had a customer who bought on 4th of Jun if their order was sent - so some customers are not getting emails!

Cheers Mike

[mikeg1]

Hi Weebly Team

Any update on this?

Mike

[Adam7]

Not that I've heard - did you submit a ticket to our Customer Success team about it? If not I would do that and include example orders where the customer and you did not receive an email.

http://hc.weebly.com/hc/en-us/requests/new

[mikeg1]

Adam

Have you read this posting chain - there is a ticket open already but nothing has been fixed!

Mike

[mikeg1]

I think i will just move all my stock onto Ebay, Amazon and Etsy etc. at least I know they work!

[Bernadette3]

I'm really sorry about this again. I've reached out to the senior agent handling your request to see if she can get an update. 

[reveredresumes]

I am having the same issue but no one on the live chat knows how to fix.