Not getting store purchasing notifications from Weebly App

[saigonsandwich]

Hey, I have an online store that has been working really well from the weebly app. For some reason today, the weebly app doesn't seem to be giving notifications (cash register noise) whenever an order has been placed. It has been doing this very flawlessly for the past few months until today. Already missed a couple orders because of this. Anyone else experiencing this, thoughts or solutions on this?

All notification settings in the app and on the iphone are switched to on, but it's still not giving me notifications through the weebly app.

Edit: July 14th: Phewwwww working now! Thanks Adam and all!

[marciobrenes12]

Hey Adam

any word on a fix to the Notification system,

This is a must have feature.

Thanks

[brad0407]

Still not fixed in Jan 2021

Are you still working on it?

[ewanzer]

Is there any update on when this will be resolved?   We have not had notifications since mid-November.  Unfortunately, this is causing many of our customers to be upset with us.  Please let us know where you are with this.

[marciobrenes12]

Quite frankly I'm a bit disappointed at weebly's response on the subject!

I don't think it's that hard of an issue .

what I'm thinking is not too many people are complaining so they don't really care

[dj833]

I would agree with your assessment that not enough heat is being felt by Weebly.  I wonder if users started going elsewhere for there website needs if that would motivate a fix??

[Adam7]

I haven't received formal word yet but I think this should be fixed - for anyone on this thread, are you seeing notifications again?

[dj833]

Yes!  I received notifications yesterday!!!  The only thing I don't get is the cha-ching sound.  Any help with that part?  But I can live without it, but I know most of us would love to have that back as well.

Thanks, Trish

[Adam7]

Ok, glad to hear that! Hopefully the sound notification should be fixed soon as well, I'm not sure if that's an actual bug or if it's something with the notification in iOS that could be fixed by disabling and re-enabling notifications.

[shellystraub]

I still get no sound notification. Nor do I get the notification number to STAY up until the store item has shipped. Will this be fixed?

[Bernadette3]

Are you using the iOS or Android app for Weebly? I know the fix went out recently, so you may need to check if there's any updates available. 

[CJacks]

No notifications with IOS app started again around 4/15/21.  Please fix it.

[Bernadette3]

Thanks for reaching out, @cjacks Can you make sure your app and device are up to date? I'm checking in with the team to see if this has been reported as a new issue, but have not come across any information yet. 

[asieve]

This has also happned to me.  No notifications from Weebly App for sales starting about a week ago.  This really disrupts our process and has happened 3 times in the last year--all with app updates.  Please help!

[Bernadette3]

I'm sorry to hear, @asieve This is with the iOS app, correct? I'll see if I can get some more details from our support team.

[samb11]

5mths later and still not working. I have sales weeks apart (teeny tiny bus') so really need a notification email when there is a sale or I won't know about it, until I have an angry customer chasing. Please help me sort this

[Adam7]

Have you contacted our support team yet, @samb1? Unless it's an issue where the email is blocked or being filtered as spam, you'll need our support team to take a look and escalate the issue.

[samb11]

yep all sorted thanks Adam

[Adam7]

Glad to hear that!

[eogreen]

This is the 4th time mobile notifications have stopped in year.  The notifications have not worked for weeks and this is directly harming my business and employees.  When will weebly stop harming it's customers and take this seriously?

[Coree]

This has happened to me aswell it's doing my head it. Paying for something I am not receiving and no one is helping me fix the issue!

[Adam7]

I moved your post over to a different thread about this, @Coree. Our engineering and product teams are triaging this with a third party provider to get it resolved as quickly as possible. Thank you for your patience!