x

No upgrade but was charged

I started a website up yesterday I bought the starter pack but then thought il buy business pack which is 24.99a month said I'd be refunded the starter pack 9.99 but then said your has been charged but contact support as upgrade has a issue going though I'm very unhappy as that's 35.00 gone for nothing I'd like a refund my email is tutuclasicmum123@mail.commy site is Anastasia boutique @@weebly.com 

425 Views
Message 1 of 2
Report
1 REPLY 1
Square

If you upgrade to Business after upgrading to Starter, we discount the Business upgrade based on however much of your Starter subscription remains. Since you did it right away, we reduced the price of the upgrade by the full amount you paid for Starter.

If you don't need either upgrade I can cancel and refund the charge, but I thought it best to let you know  how our upgrading pricing works.

417 Views
Message 2 of 2
Report