How do I fix the "This store is not yet accepting payments." error message?

[freezyflame]

[Note: The title of this post has been edited by a moderator.]

"This store is not yet accepting payments.
Please check back later."

This message popups every time I tried testing on my site and clicked the "Add to Cart" button. I cannot reach the checkout page or the cart page. Anyway to fix this? No transactions can be done. I've contacted support and they told me to disconnect, reconnect Stripe and publish the site but this hasn't worked.

[Bernadette3]

Hi @freezyflame Can you post a link to your site so we can test it out. I'm pretty sure there's at least one known issue with Stripe, but support should be able to confirm this. Was the store checkout working previously? 

[freezyflame]

My site is ffclassroom.com

It's in Chinese but there are some products below you can test it out.

I wrote to support but didn't find solutions for it and the issue indeed sprung up around late July. Before it was working fine.

[Safed]

I am having this same problem!!!!

[Adam7]

I checked with our engineering team and it looks like they are working on fixing this. It's hard to say exactly when they will release a fix, although given the nature of the issue they are prioritizing it.

[freezyflame]

Is there any way I can fix this on my side? Or must I only wait for the Weebly team to fix it.

[Adam7]

If you switch to a different payment provider (if available) that would get around the issue. You'll need to disconnect from Stripe in order to see what other options there is outside of PayPal, though.

[freezyflame]

I can't find any other payment processor other than Stripe. May I know if there are any workarounds? This is becoming quite serious for me.

[Bernadette3]

Hi @freezyflame Are you still connected to Stripe? If so, you will need to first disconnect to see the other options. 

[Karthik]

Can you please send me a email when this gets fixed? My site is having the same problem. The link is www.designsbyevolution.weebly.com.

[Bernadette3]

Hi @Karthik If you submit a ticket to support an agent can tag you in the bug to receive updates. I thought they had fixed this, but perhaps it is a different issue?.. Did you already try to disconnect and reconnect? 

[freezyflame]

One problem is that I'm in Hong Kong and I'm using HKD so there's no other way to process the payment except Stripe and PayPal (which I do not have access to) so I must stick with Stripe which is not working.

[Karthik]

I have tried disconnecting and reconnecting but it doesn't work. How doe I do the ticket to support?

[Bernadette3]

Sorry to hear that doesn't work for you. To submit a ticket to support, scroll to the bottom of the help center and click Contact Us: https://www.weebly.com/app/help/us/en

[freezyflame]

I contacted support but I have yet to receive a reply that solves the problem, may I contact you directly to get some help to resolve the issue?

[Bernadette3]

If you are connected with Stripe and it is no longer working you will need to verify with support if it is a bug. It looks like you spoke with a rep on the 5th? Did they mention the problem being associated with a bug? 

[GreenSuperClean]

This is happening to us and we don't use stripe??? 

[Bernadette3]

Hi @GreenSuperClean It looks like the issue is with the SSL. You have a couple AAAA records in your domain dns that are conflicting with the SSL causing the checkout error. Can you please log into your domain registrar account and edit the dns by removing both of these excess records? Once you do, the SSL should start working. Please keep in mind it can take up to 24-48 hours for the domain to fully resolve. Thanks!

[GreenSuperClean]

Thanks! Looks like that was the issue Fingers crossed for no more! 

[Bernadette3]

You're welcome!  

[GreenSuperClean]

Hi Bernadette, i did this and now i dont have a website?? all im getting is error 500 messages!!!!!