Solved: Error at Checkout - Page 2

soulsalve · ‎04-03-2017

My customers are encountering an error when submitting their order for checkout. Is anyone else experiencing this problem, or is it just me? I tried to enter and submit an order myself and it did not work. Weebly hasn't answered their phones in over an hour. I am losing sales here..

Blake Manion

www.soulsalve.co

soulsalve · ‎04-04-2017

I eventually got in contact with technical support after I posted this yesterday. We determined that there was not enough evidence to understand what the problem was.

While I was on the phone with the rep. orders started coming through again.

I am not really sure what happened. I recommended to my customers that they double-check their billing and credit card information when submitting their order - as the same error would appear if their billing info was not correct.

Was this all a coincidence with several customers entering their information incorrectly? Who knows.. but it's working now

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Bernadette3 · ‎01-23-2018

Can you post the site you see the error on so we can test on some different Android devices? Also, which credit card processor are you using?

CHEE-PING · ‎01-23-2018

http://twistssponge.com and http://chee-ping.com ; Stripe payment processor

Bernadette3 · ‎01-23-2018

I'm not able to replicate for either site on my LG mp260. My coworker also tried from his Samsung Note 8 but has Google Pay enabled and was not prompted to enter card info. I'll see if there are any other devices we can test from.

CHEE-PING · ‎01-23-2018

I'm still having facing the card number issue on my phone and partners cell phone. I don't understand how there was supposed to be a "fix" for this exact issue, but its still ongoing. I've been getting double the store visits this past month as I improved my facebook ads budget, but sales are down over 50%!!! This issue needs to be REfixed asap!!

Adam7 · ‎01-24-2018

What version of Android are you using on your device(s) and are you using the default keyboard?

CHEE-PING · ‎01-24-2018

Note 4; default keyboard. Shouldn't the checkout work for all android devices and aftermarket keyboards just to be safe? Not every customer is going to have the same exact device and keyboard setup. How do you guys expect to serve a broad range of customers...

Bernadette3 · ‎01-24-2018

Definitely understand what you are saying, and we are looking into this for you. We really appreciate your patience.

Adam7 · ‎01-25-2018

Which version of Android is your Note 4 running, @CHEE-PING?

dm03xt1 · ‎12-17-2020

Any updates on this issue? Errors happening at checkout on a client's weebly site.

Seems to be more so on customers using mobile. Errors coming an going, people having to delete items, refresh or reload and try again - not ideal and sometimes just not working at all

Bernadette3 · ‎12-17-2020

I responded to your other post since this thread is a couple years old.