Email confirmations

mikeg1 · ‎03-22-2018

Are email confirmations for 'orders received' and 'orders sent' working OK? I have had 3 customers saying they got no confirmations and they are not in their spam folders! I sent 2 test emails and they seemed to work ok!

Bernadette3 · ‎03-23-2018

I've personally been doing a ton of test orders the past week and they have been working for all of my accounts. Is there a trend with the customers? i.e. All gmail or yahoo email accounts?

mikeg1 · ‎03-30-2018

seems to be working ok again! I guess it was a glitch.

mikeg1 · ‎04-08-2018

Hi i spoke too soon I am still getting customers saying they get no confirmations for 'orders received' and 'orders sent'and they are not in spam/trash folders! I think there is still something up with the auto email replies!

Adam7 · ‎04-08-2018

Is there anything in common between the email providers of the customers having trouble, e.g. all gmail, all yahoo, etc?

Jdrcam · ‎04-10-2018

Hi there,

I was wondering if you are still having problems with your customers not receiving the order confirmation email after they order? If not, are you getting your copy? Neither my customers or myself are receiving copies of the order confirmation emails since Thursday, April 5th, 2018 and so I tried to edit the confirmation email in my store to see if that would jumpstart it to working again but all I get now when I try to edit is "error occured" on all store emails and if I send a test email to myself, it never is sent to my email.

Bernadette3 · ‎04-11-2018

Sorry to hear that @Jdrcam. Have you already submitted a ticket to support? We can also try to take a look for you. What is your store website name?

Jdrcam · ‎04-11-2018

Hi Bernadette, I replied to you with my store name in my thread I wrote yesterday. Customer support has escalated my ticket to a senior support team to investigate so hopefully they will figure it out soon. I couldn't create a user profile for emails which may have something to do with it if they changed something for April having to do with that. It gives me a message that I cannot promote just yet, but the emails that I am getting errors on are emails that don't require any upgrades (not the gift certificates or reviews, etc...) so I wouldn't think that the profile would affect them. I just hope that they get it figured out soon because I am all confused with my orders. Thanks so much for your replies, they are much appreciated!

Bernadette3 · ‎04-11-2018

I saw that. Thanks for sticking with us for so long. The senior support team will take good care of you.